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When Everything Gets Automated…

What Happens to Human Connection?

Designing for Humans in an AI World

July 15, 2026

I've spent the last fifteen years designing experiences for some of the world's most iconic brands. Not advertisements. Not campaigns. Experiences.

The kind that bring people together in the same place, at the same time. The kind that invite people not just to consume marketing, but to step inside it; to explore it, participate in it, and, hopefully, remember it long after they've left.

Between late-night diaper changes, a cross-country move, and the constant balancing act of building both a career and a family, I've found myself thinking differently about the future of our industry. One question keeps resurfacing: What does AI change about us?

Like many, I've been fascinated by what's possible. AI has already changed how I research, write, explore ideas, and solve problems. But the deeper I've gone, the more I've realized something: Most conversations about AI focus on what technology can do.  Very few ask what people still need. That distinction matters.

That's why I believe experiential marketing sits at a particularly interesting intersection of the AI conversation. The following series isn't an argument against AI. It's an exploration of what becomes more valuable because of it.

From RFP to Hypebeast

The Idea Lived On. The Team Didn't.

“Imitation Is Flattery”… Until It’s Not

August 6, 2025

https://hypebeast.com/2025/7/delta-airlines-nike-air-force-1-low-release-info

Too often in our industry, ideas presented during the RFP process are later seen, sometimes in altered form, executed by the brand or a different agency, without credit or compensation. 

While it’s part of our reality that not every pitch is a win, and disappointment is part of the creative process, what’s not acceptable is seeing your team’s work—strategic, conceptual, visual—reflected publicly without acknowledgment after being respectfully passed over.

As a creator and a creative leader, this situation is disheartening. Not because we lost, that happens, but because our work matters. These ideas were born from months of collaboration, iteration, and imagination. For those of us whose careers are built on portfolios, books, and proof of ideas brought to life, moments like these leave us questioning where ownership ends and appropriation begins.

This note is not about legal action; it’s about respect. Respect for the process. For the people. For the principle.

To Delta Air Lines, I’d like to say this: the “Air Force 100s”—a celebratory sneaker created to honor Delta employees for their dedication and role in helping the airline ‘Keep Climbing’  for 100 years originated as a pitch concept submitted during your RFP process. The original idea was more than a product drop. It was an interactive experience in partnership with NikeID: a personalized storytelling platform where Delta employees could select elements (colors, icons, badges, etc.) inspired by the airline’s history to customize their own 1-of-1 Air Force 100, tied to their Delta journey. It was immersive, thoughtful, and brand-connected.

What’s now been released may differ in execution, but the ‘sole’ of the idea remains and it started with us.

Deep appreciation to the team that brought it forward with integrity and brilliance:

Sarah Dillon – Executive Creative Director, Reese Carpenter – Creative Director, Treeva Royce – Design Director, Aaron Knaup – Senior Designer, Lisandro Neris – Designer, Natalie Rockhold – Designer, Project Manager - Jessica Arnone, Jill Goldfarb - Director of Production, David Hyun - Director of Production, Jared Kirshner - Head of Accounts

THINKY THOUGHTS


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